I love the work I do and more importantly, I love my clients! It’s important to me that they feel validated, taken care of and…well, loved! My goal with every online brand experience (website) I develop is that my client is overjoyed with their new online presence. I am committed to carry out their vision until they are completely satisfied. If for some reason you are not satisfied with the work I am doing, please let’s chat. Share your concerns and I will do everything I can to resolve them.
Refunds & Cancellations
Payments for custom branding and website design projects can be made in increments as a courtesy to my client. Once the first payment or deposit is made, you have 3 business days to cancel the project and receive a refund. Cancellations must be received in writing along with an explanation within 3 business days of initial payment. All other payments and deposits are non-refundable. If a project is canceled or postponed, all monies paid are retained by me and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
There are no refunds for monthly services such as branding consulting, website maintenance and blog development. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. Monthly contracts are usually set in 6 month increments and can be canceled at any time by either party given 30-days written notice.
Clients shall indemnify and hold harmless Olivia Omega – Omega Media LLC (and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees) from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys’ fees and all related costs and expenses) incurred by Olivia Omega as a result of any claim, judgment, or adjudication against Olivia Omega related to or arising from (a) any photographs, illustrations, graphics, audio clips, video clips, text, data or any other information, content, display, or material (whether written, graphic, sound, or otherwise) provided by Client to Olivia Omega (the “Customer Content”), or (b) a claim that Olivia Omega’s use of the Client Content infringes the intellectual property rights of a third party. To qualify for such defense and payment, Olivia Omega must: (i) give Client prompt written notice of a claim; and (ii) allow Client to control, and fully cooperate with Client in, the defense and all related negotiations.
The parties agree to hold each other’s Proprietary or Confidential Information in strict confidence. “Proprietary or Confidential Information” shall include, but is not limited to, written or oral contracts, trade secrets, know-how, business methods, business policies, memoranda, reports, records, computer retained information, notes, or financial information.
Chargebacks or Payment Disputes
If I receive a chargeback or payment dispute (i.e. PayPal, Stripe or Square Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand the refund policy prior to making a payment.